Terms of service

By using velvivo.com you agree to these terms of service. Purchasing products on Velvivo implies full acceptance of these conditions.

Orders & Payments We reserve the right to cancel orders in case of pricing errors, product unavailability, or suspected fraud. Payment is charged at the time of order.

Shipping Delivery timeframes are estimates and may vary. Any customs duties or import taxes are the responsibility of the recipient.

Returns & Refunds The conditions described in our Refund & Return Policy apply.

Limitation of Liability Velvivo is not responsible for delays caused by carriers, customs, or events beyond our control.

Governing Law These terms are governed by Swiss law, with jurisdiction in Zurich.

Contact For any questions: support@velvivo.com